FAQ
Ordering
Do I need to be over the age of 21 to place an order
Can we not include pricing or receipt?
Product Photo & Gift Box?
Although we try to keep up to date with photographs, we do not guarantee that the delivered product matches the product photograph. If you did in fact receive a bottle completely different (i.e. the name on the bottle is different from the description or title) please contact us.
To get the most accurate product, please always base purchases on item title and description – not photographs.
If you received a product with a different look, double check to see on the distiller’s website to see if they updated their bottle look! Distillers are always changing the look of the bottle.
Packaging is not always included. This is due to the distributors that supply us with the product do not always provide us with the packaging. In addition, due to recent events the suppliers have had less production and shortages of supplies. (BUT, if the title of the item says with Gift Box or with Wood Box that means that the box is guaranteed to come with the delivery!)
If your package arrives damaged, reach out to us. We’ll do our best to address the situation, though please be aware that we can’t always guarantee the condition of the package during transit.
Pre-Order Items
You’re early in line to getting an item that has not been released yet.
Why does my item say SHIPPED? Yet the tracking shows no movement.
Sorry for the confusion! It’s not shipped until the release date written on the description page of the item *sometimes there are exceptions to this release date.
Our process is the following: You place the order. We process your order, which at this time a tracking number is created and you get an email saying that your order has shipped (with pre-orders you are in one of the first in line to be shipped).
We hold on to your individual tracking numbers until the pre-order item comes in stock. Once it’s in stock, we pack your order and ship it out! Typically, there is a lot of pre-orders in which case we can not ship all the orders out in one day. Once it hits the restock date, please allow 1-5 business days for your order to be shipped out.
The tracking will now show movement – Great News it’s heading your way! The tracking link will show a delivery time frame. Please be home to sign for the package. Enjoy!
If I have multiple non pre-order items can you ship out the other items first, then ship out the pre-order item later? No. We will ship out your order as one shipment. So if you have items on your purchase that we currently have in stock, please wait for the pre-order item to be in stock and we will then ship out your order in one package.
Shipping Protection
Shipping protection is a crucial service, particularly when purchasing from Bourbon Whiskey Official.
Choosing shipping protection with Bourbon Whiskey Official ensures your order is safely shipped and delivered to your specified address, offering peace of mind throughout the delivery process. This protection covers you until your order is confirmed as delivered via the provided tracking number, entitling you to a full refund for any pre-delivery shipping issues. Please note, once the order is confirmed as delivered, Bourbon Whiskey Official’s responsibility ends. It’s essential to select a secure delivery location and promptly collect your order after delivery to prevent any post-delivery complications.
However, if you choose not to add shipping protection to your purchase, while your order is still covered by standard protections, Bourbon Whiskey Official will not hold responsibility for any shipping issues. In such cases, you would need to directly contact the shipping company to seek compensation for any problems with your order. Essentially, shipping protection simplifies and secures the process of receiving compensation in the event of delivery issues, offering you a direct and hassle-free solution through Bourbon Whiskey Official.
Shipping
Where do you ship to and from?
Currently, we ship through out the US and Internationally. Shipping costs apply and are added during checkout.
Our warehouse is located in Southern Florida.
How long will it take to receive my order?
Orders ship on weekdays, with delivery times varying based on chosen shipping method.
Standard shipping normally takes 3-5 days to process. Expedited shipping is available on all domestic orders (for an additional charge).
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. It could take up to 5+ days to fulfill an order.
– Once your order is fulfilled, you will receive an email notification with your tracking information (in some cases the tracking is delayed due to sync times).
– It is possible that certain orders may exhibit minor leakage problems, as well as occasional issues related to wax in specific bottles.
– Not all packaging is as seen on the sight (please Contact Us) for clarification. If your order comes with a box we will do our best to get it to you in the best possible condition.
– We do not accept returns on alcohol, although if your item qualifies for a return please note shipping fees are non-refundable in the case of returns.
If we discover that what we shipped you was an error on our part it is up to you to ship the order back to us and we will reimburse you for the shipping charges as well as whatever was returned.
For More Check Out Our Privacy Policy & Terms of Agreement!
Do you ship to P.O. Boxes?
Regrettably we cannot deliver to P.O. Boxes as the buyer must provide identification to verify age.
Returns and Refunds
In the event that an order is returned to our warehouse due to any of the following reasons:
– order refusal
– order cancellation
– rerouting the package to shipper
– rerouting package to a different address
– no pick up from courier location
– incorrect or incomplete addressprovided at checkout
– courier attempted delivery and no one or no persons above the age of 21 was home
– a chargeback was placed on an order that is in transit
– lack of accepting order in any way
A partial refund will be issued to your method of payment. We do not offer reshipments of the order for any failed deliveries
* if you still like the order, please place a new order on our site.
For more information regarding failed deliveries, please see our refund policy.
All sales are final and non-refundable. Should a cancellation be granted under extraordinary circumstances, a fixed 10% cancellation charge will be enforced.
If the refund or cancelation is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after (within 2-10 business days).
Most likely, we are not able to cancel an order so please double check before placing an order.
